Terms of Service

Version 1.0 — effective 2026-04-20.

Plain-English first, legalese second. These terms are written for builders. They will evolve as the product matures; significant changes will be announced by email and at the top of this page. Consult your own counsel before relying on them at enterprise scale.

1. Who this agreement is between

"Orkidata" ("we", "us") is the service operated at orkidata.com. "You" is the person or organization that registers an account or uses the service. By creating an account or using any part of the service you agree to these Terms and the linked Privacy Policy.

2. Accounts and eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to register.
You are responsible for keeping your password confidential and for everything that happens under your account.
One account per person unless we agree otherwise in writing.

3. Acceptable use

You agree not to use the service to:

Upload or process data you do not have the right to use, including personal data you have not obtained lawful consent to process.
Send unsolicited bulk email, spam, phishing messages, or malware through any Orkidata feature (including webhook destinations).
Attempt to probe, scan, penetrate, or disrupt the service, or any third-party system, using Orkidata.
Reverse-engineer, resell, or sublicense the service except as permitted by applicable law.
Use the service to build a competing product that replicates its user interface or APIs.
Violate any applicable law (including export controls, sanctions, and data-protection law) in the country where you operate.

4. Your data

You own the data you upload, generate, or route through the service. We do not sell your data and do not train machine-learning models on it.
You grant us a limited license to host, process, and transmit your data solely to operate the service for you.
You are responsible for the lawfulness of the data you process and for obtaining any consents your jurisdiction requires from the individuals it concerns.
On request, we will delete your account data within a reasonable time. See the Privacy Policy for details.

5. Billing and subscriptions

Paid plans (Entry, Pro) are billed through Stripe on a monthly recurring basis and renew automatically until cancelled.
You can cancel at any time from your profile. Cancellation takes effect at the end of the current billing period; we do not refund unused time.
If a payment fails, we will retry per Stripe's standard dunning flow. If the subscription lapses we downgrade your account to the free tier; your data is retained.
We may change prices or plan contents with 30 days' notice to the email on file.

6. Service availability

The service is provided as-is. We target best-effort availability but do not offer a contractual uptime SLA at this stage. Maintenance windows may be scheduled with minimal notice. Orkidata is in active development; features, limits, and APIs can change. Where changes would break your existing workflows we will give reasonable advance notice.

7. Third-party services

Orkidata relies on third-party infrastructure (AWS, MongoDB Atlas, Stripe, Twilio SendGrid, Cloudflare — see the Privacy Policy for the full list). When you connect your own third-party services (databases, webhooks, OAuth providers, etc.) through Orkidata you remain bound by those services' own terms, and we are not liable for their behavior, cost, or availability.

8. Suspension and termination

We may suspend or terminate your account for violation of these Terms, abuse of the service, non-payment, or as required by law.
You may terminate at any time by cancelling your subscription and requesting account deletion.
Sections that by their nature should survive termination (ownership, limitation of liability, governing law) will survive.

9. Limitation of liability

To the extent permitted by law, Orkidata's total liability for any claim arising from or related to the service is capped at the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

10. Indemnity

You agree to defend and indemnify Orkidata from claims arising out of (a) your breach of these Terms, (b) your data or use of the service in violation of applicable law, or (c) your use of a third-party service connected through Orkidata in breach of that third party's terms.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email to the address on file and reflected here with an updated version number. Continued use of the service after the effective date of an update constitutes acceptance of the updated Terms.

12. Governing law

These Terms and any dispute arising from them are governed by the laws of the jurisdiction in which Orkidata is registered, without regard to conflict-of-laws principles. A governing-law clause reviewed by counsel will replace this placeholder before general availability.

13. Contact

Questions about these Terms: hello@orkidata.com.